Why is there a charge on my card?
It's a charge for one of our subscription products.
- Who is King Street Labs LLC?
- King Street Labs LLC is a company that provides quality web software to help individuals advance their careers.
- Why are you charging me?
This a recurring charge for either our SmartResumeWizard or SmartCoverLetter applications. We offer two options for our products 1.) a $39.95 monthly option that starts with a discounted $4.95 7-day trial period and 2.) a $99.95 6-month option.
Both subscriptions provide you unlimited revisions of your resumes and cover letters, as well as the ability to export them to Word and PDF. To ensure continuous service, we process automatic billing on a monthly basis.
- Doesn't ring a bell?
- If you did not register with smartresumewizard.com or smartcoverletter.com and feel that you are receiving unauthorized charges, please contact us immediately and we will stop all future charges.
- How do I cancel my account?
We don't have long-term contracts or termination fees. To cancel, just log into your account using the email address and password provided in your confirmation email (sign-in to smartresumewizard or smartcoverletter), click the "Account" tab, and click the Cancel button.
You can also cancel by sending us an email at [email protected] with the subject line: "cancellation request." All cancellation requests will be processed within 2 business days.
Once you've cancelled you won't be charged again.
- Any further questions?
For fastest response, send an email to [email protected]
We'll get back to you as quickly as we can (usually within a maximum of 2 business days)
We are here to help!
Whether you are running into a billing or account issue, or a problem with our product, we are committed to resolving your problem as soon as possible.
Please email us at [email protected].